Terms & Conditions



This Site contains many of the valuable trademarks owned and used by Kumpi Limited (“We”, “Us” or “Kumpi”) and its subsidiaries and affiliates throughout the world to distinguish its quality products and services. These trademarks and related proprietary property are protected from copying and simulation under UK laws and are not to be reproduced or copied without the express written permission of Kumpi.

Kumpi strives to ensure that the information contained in this Site is accurate and reliable. However, Kumpi and/or Web Site Host are not infallible and errors may sometimes occur. You should take appropriate steps to verify all information on this Site before acting upon it. To the fullest extent permissible pursuant to applicable law, Kumpi disclaims any warranty or representation of any kind, whether express or implied, as to any matter whatsoever relating to this Site, including without limitation the availability of the Site. Kumpi may from time to time revise the information, services and the resources contained in this Site and reserves the right to make such changes without any obligation to notify past, current or prospective visitors. In no event shall Kumpi be liable for any indirect, special, incidental or consequential damages arising out of any use of the information contained herein.

By entering this Site, you acknowledge and agree that the use of this Site is at your own risk and to the extent permissible by applicable law, in no circumstances, including (but not limited to) negligence, shall We be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use this Site or any material on any site linked to this Site (including but not limited to any viruses or any other errors or defects or failures in computer transmissions or network communications) even if We have been advised of the possibility of such damage. In addition, no liability can be accepted by Us in respect of any changes made to the content of this Site by unauthorised third parties. All express or implied warranties or representations are excluded to the fullest extent permissible by law.

Any goods advertised, displayed or provided on this Site are done so on an “as is” and “if available” basis and Kumpi expressly excludes any warranties, conditions, representations or other terms with respect to this Site or the content or goods displayed on it, whether express or implied, unless expressly stated to the contrary.

Any software is downloaded at your own risk. If you are in any doubt as to the suitability of the software to be downloaded for your computer it is recommended that you obtain specialist advice before downloading it.

This statement does not affect your statutory rights.

The Site may link to sites not maintained or related to Kumpi. Hypertext links are provided as a service to users and are not sponsored by or affiliated with this Site. Kumpi has not reviewed any of all of the sites hyper-linked to or from this Site and is not responsible for the content of any other sites. The links are to be accessed at the user’s own risk and Kumpi makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to this Site. Further, Kumpi does not implicitly endorse third-party sites hyperlinked to this Site. Kumpi will also not be responsible for the content of any third party advertising or sponsorship that may appear on the Site nor for compliance of the same with any laws or regulations.

The graphic images, buttons and text contained in this Site (and the Site’s ‘look and feel’) are the exclusive property of Kumpi and, except for personal use, may not be copied, distributed, or reproduced or transmitted in any form or by any mean, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Kumpi. The content, arrangement and layout of the Site, including, but not limited to, the trademarks, service marks, package designs, text, and content, are proprietary and are protected from copying, imitation, communication, or simulation under domestic and international laws and are not to be reproduced, communicated, displayed, distributed, or transmitted without the express written permission of Kumpi.

Any unauthorised use of the materials, structure, sequence, arrangement, or design of the Site, or trademarks, service marks, or trade dress found within the Site may violate civil or criminal laws, including, but not limited to, copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

By visiting the Site the User does not acquire or obtain by implication or otherwise, any license or right to use or make additional copies of any materials or information displayed on the Site.

If any part of these terms and conditions is, at any time, found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these terms and conditions. These terms and conditions shall be deemed amended by modifying or severing such part as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable that gives equivalent effect to the parties’ intent. Any such invalid or unenforceable part or parts shall be severable from these terms and conditions, or the validity of the part(s) in question in any other jurisdiction shall not be affected thereby.

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

These terms and conditions are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute. This Site is intended for use only by persons who access it from within the UK & Ireland. Goods advertised, displayed or provided on this Site are available only to residents of (or companies incorporated in) the UK & Ireland. We make no representation that any material contained on this Site is appropriate for any other jurisdiction. Thank you for visiting our Web Site.

© Copyright Kumpi Limited 2020. All rights reserved.

This site is owned and operated by Kumpi Limited (company number 12303559), our registered office is Kumpi, 200 Old Christchurch Road, Bournemouth, England, BH1 1PD and Our telephone Number is: 01202 316699

Cancellation and refunds rules

  • Customers don’t have the right to cancel their orders according to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.
  • Your request for order cancellation or change is only accepted in case it was submitted before the restaurant has received your order. However, requests for refunds are not permissible if order cancellation was done after the restaurant has received your order.
  • For order change or cancellation, customers can contact the Customer Experience Team by email (bournemouth@kumpi.co.uk) or send their requests to our official Facebook page (@eatkumpi).
  • If you are eligible for a refund after your request for order cancellation or change is accepted, kindly contact our Customer Experience Team and it will be processed within 10 working days.

Other refunds rules

  • Please contact our Customer Experience Team if you believe that any of the products that you received are unfit for purpose or not as described. Our team will either replace your order or offer you a credit voucher.
  • You’ll be entitled to a refund if we, due circumstances beyond our control, failed to fulfill your order. In this case, kindly contact the Customer Experience Team by email (bournemouth@kumpi.co.uk) or reach out to us via our official Facebook page (@eatkumpi).